Privacy Policy

Data Security

We use industry-standard encryption and security measures to protect your personal information.

Your Control

You have full control over your data - update, delete, or download your information anytime.

No Selling

We never sell your personal data to third parties. Your information stays with us and trusted partners only.

Personal Information You Provide

When you register your business or use our services, you submit:

• Business Information: Company name, description, address, phone numbers, email addresses
• Contact Details: Owner/manager names, contact information
• Account Information: Username, password, profile pictures
• Payment Information: Billing address, payment method details (processed securely by our payment partners)
• Communication: Messages sent through our platform, customer support interactions
• Content: Photos, videos, product descriptions, reviews, and other content you upload

Information Collected Automatically

• Usage Data: Pages visited, time spent, search queries, click patterns
• Device Information: IP address, browser type, operating system, device identifiers
• Location Data: General location based on IP address (with your consent for precise location)
• Cookies & Tracking: See our Cookie Policy section below

Information from Third Parties

We may receive information about your business from public directories, social media platforms (when you connect accounts), and payment processors to verify your business and improve our services.

Marketing Communications

We only send marketing emails to subscribers who have opted in. You can unsubscribe anytime using the link in our emails or by contacting us directly. We never spam or share your email with marketers.

We DO NOT Sell Your Data

biz yangu hub never sells, rents, or trades your personal information to third parties for their marketing purposes.

🏢 Public Business Listings

Information you choose to make public (business name, address, phone, description, photos) is visible to all platform users. This is the core purpose of our directory service.

🤝 Trusted Service Providers

We work with carefully vetted partners who help us provide services:

• Payment Processors: M-Pesa, banks, and payment gateways (they only see payment-related data)
• Cloud Hosting: Secure servers that store our data (AWS, Google Cloud)
• Analytics: Google Analytics (anonymized data only)
• Customer Support: Support ticket systems and live chat providers

⚖️ Legal Requirements

We may disclose information when required by Kenyan law, court orders, or to protect our legal rights, prevent fraud, or ensure user safety.

🔄 Business Transfers

In the unlikely event of a merger, acquisition, or sale of assets, user data may be transferred to the new entity (you would be notified in advance).

Important Security Note

While we implement strong security measures, no system is 100% secure. Please use strong passwords, keep your login credentials confidential, and report any suspicious activity immediately.

How to Exercise Your Rights

To exercise any of these rights, contact us using any of these methods:

• Email: privacy@bizyangu-hub.co.ke
• Phone: +254 701 345 818
• Account Dashboard: Most data can be updated directly in your business dashboard

We will respond to your request within 3 days and may ask for identity verification to protect your data.

Managing Cookies

You can control cookies through your browser settings. However, disabling essential cookies may affect platform functionality.

Most browsers allow you to view, delete, and block cookies. Visit your browser's help section for specific instructions.

How Long We Keep Your Data

• Active Accounts: Data retained as long as your account is active and for legitimate business purposes
• Closed Accounts: Most data deleted within 45 days, some kept for legal compliance (up to 7 years)
• Payment Records: Kept for 7 years as required by Kenyan financial regulations
• Communication Records: Customer support interactions kept for 2 years for quality and training
• Analytics Data: Anonymized usage data may be retained indefinitely for business insights

Automatic Deletion

We automatically delete unnecessary data based on these schedules. You can also request immediate deletion of your account and data at any time (subject to legal requirements).

Protection Measures

All international transfers are protected by appropriate safeguards including data processing agreements, encryption, and compliance with international data protection standards.

Age Restriction

Our platform is designed for business owners and adult consumers. We do not knowingly collect personal information from children under 18 years of age.

If you are under 18: Please do not provide any personal information or create an account. If you're a parent/guardian and believe your child has provided us with personal information, please contact us immediately.

If we discover we have collected data from a child under 18: We will delete that information as quickly as possible and terminate the account.

Stay Informed

We encourage you to review this Privacy Policy periodically. Your continued use of our platform after any changes indicates your acceptance of the updated policy.